Refund Policy

Refund Policy

App Name: Trivix or Website Name: trivix.in | Company Name: Panacea Cyber Security PVT. LTD.

1. Banned States

Playing cash rummy games is not permitted in the states of Andhra Pradesh, Assam, Tamil Nadu, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana. Please ensure you are in a region where such games are allowed before participating.

2. Skill Gaming

Rummy is recognized as a game of skill. You can enjoy playing real money rummy games on our platform, where your skill and strategy determine your success. Always play responsibly.

Refund Policy

Thank you for choosing Trivix! Please read the following Refund Policy carefully before accessing Trivix or downloading and using the Trivix App. By using our website or app, you agree to comply with the terms outlined in this Refund Policy. If you do not agree with any part of this policy, please refrain from using Trivix.

Real Money Gaming:

a. Trivix is a Real Money Rummy Game App. By participating in real money gaming, users acknowledge and accept the inherent risks associated with such activities.

b. Players understand and agree that Trivix does not offer refunds if a player loses a round or incurs financial losses while using the app.

 Refund Processing Time

• Refund requests are processed within 3-7 working days from the date of request submission.
• The refund will be credited back to the original payment method (UPI account) used for the deposit.
• Users must email  panaceacybers@gmail.com with transaction details for refund initiation.

Download and Installation:

a. Players are required to download the Trivix App APK exclusively from the official Trivix website. The app is not available on Google Play Store.

b. Any unauthorized or third-party versions of the Trivix App are not supported, and Panacea Cyber Security PVT. LTD. holds no responsibility for issues arising from their use.

No Refunds for Losses:

a. Trivix does not provide refunds for any financial losses incurred by players during their use of the app.

Customer Support:

a. For any inquiries or concerns regarding financial transactions or account issues, players can contact our customer support team at info@trivix.in | panaceacybers@gmail.com.

b. Our support team will assist players in resolving technical issues and addressing account-related concerns, but this does not imply or guarantee a refund for losses.

Dispute Resolution:

a. In the event of a dispute or disagreement regarding financial transactions or account balances, players are encouraged to contact our customer support team to seek resolution.

b. Any disputes that cannot be resolved through customer support will be subject to further investigation by Panacea Cyber Security PVT. LTD.

Changes to Refund Policy:

a. Panacea Cyber Security PVT. LTD. reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately and will be communicated through our website or app.

Contact Us:

For any questions or concerns regarding this Refund Policy, please contact us at:

Panacea Cyber Security PVT. LTD.
Address: Office G03, H-160, Sector 63, Gautam Buddha Nagar, Noida, UP, India – 201301
Phone: +91 9818021079
Email: info@trivix.in | panaceacybers@gmail.com

By using Trivix, you acknowledge that you have read and understood this Refund Policy. Your continued use of Trivix constitutes your acceptance of this policy and any updates or changes.